sReturn Policy/COVID-19 Update
In order to protect our employees/courier boys and Customers from any additional risk of covid -19, we have decided to change our return policy.
Since the Fashion Category has many Size Variants. To ensure Customer Happiness, We will accept Replacements in case of Size Issues, However, Refunds will not be Acceptable.
RETURN POLICY FOR SPECIAL OFFERS:-
Products purchased under special offers like BOGO, BUY 1 GET 1, BUY 2 GET 1, 2 FOR 499, 2 for 999, 3 FOR 999 & others will be accepted for exchange due to size issues but will not be liable for return or refund of any kind.
The return policy is divided into three parts; do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions possible
Returns Window, Actions Possible, and Conditions (if any)
Lifestyle: Clothing, Footwear, Fashion Accessories
7 days within delivery date
Our terms restrain us from accepting Refunds but we do provide for further option:1 – One Time Replacement Policy. (Due to size issues)
Part 2 – Returns Pick-Up and Processing
Note -Reverse Pickup Charges will be borne by Customers 99/- upto 2 products and 49 rupees additional for each successive product (Will be Finalized By Customer Support Consultant at the time of Accepting Return Request)
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if a pick-up service is available at the new address.
In the case of Non-Serviceable Pin codes for Reverse Logistics, Products need to be Self-shipped by the Customer.
Self Ship Charges will be capped at 99/- per Shipment per 2 products, 49 rupees will be charged additional per products
During pick-up, your product will be checked for the following conditions:
The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/ warranty seals (wherever applicable).
The product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the returns if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed within 7 working days after the returned product has been received by the seller.
Part 3 – General Rules for a Successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.